Website Trading Terms and Conditions

1. About Us

  • If you need to contact us, please e-mail us at : customercare@ourpetworld.net

2. Ordering Goods

  • All Sales Final.

3. Free Shipping

  • Free shipping for orders above SGD 25. 

4. Payment

  • All prices shown on our website are inclusive of tax.
  • Payment for the goods and delivery can be made by any method shown on our website at the time you place your order.
  • Your order will be dispatched for delivery only when payment has been made and the funds are cleared.
  • All payments are made through third party payment transaction companies, we therefore do not have any access to your financial or bank details.

5. Delivery

  • Delivery charges will depend on the weight and dimensions of the goods you order, and the location of the delivery address. Some products may incur an additional surcharge and this is clearly shown in the product description.
  • The goods will be delivered to the address you give when you place your order.
  • Our standard delivery to Australia, Canada, United States and United Kingdom is 15 working days, and for the rest of the world up to 30 working days. 
  • We do not Ship to Ireland

6. Returns and cancellation

  • All product sales are final

7. Privacy Policy

  • We will take all reasonable precautions to ensure the details of your order are secure, but unless we are negligent we will not be liable for any unauthorised access to information supplied by you.